PetHealth Support
Questions, feedback or a problem with the app? We are happy to help.
Where is my data stored?
All pet profiles, vaccination logs, medications, weight entries and vet notes are stored locally on your device. PetHealth has no accounts and no cloud — nothing you enter ever reaches our servers.
How do I back up my data?
Because data lives on your device, it is included in your normal device backup (iCloud or iTunes/Finder backup on iOS, Google One device backup on Android). Restoring the device backup restores PetHealth data with it.
I am not receiving reminders
Check that notifications are allowed for PetHealth in your system settings (iOS: Settings → Notifications → PetHealth; Android: Settings → Apps → PetHealth → Notifications), and that Focus/Do Not Disturb is not silencing the app.
How do I remove ads?
If an ad-free in-app purchase is available in your version, you will find it inside the app. Purchases are processed by the App Store or Google Play and can be restored on a new device from the same store account.
How do I delete my data?
You can delete individual pets and entries inside the app at any time. Uninstalling the app removes all locally stored data permanently.