Refund & Cancellation Policy

This policy explains how to cancel a Skurail Cloud plan and when you can get your money back. It forms part of our Terms of Service. Skurail is provided by Bek Service Ltd, England and Wales.

1. Cancel at any time

You can cancel any paid plan whenever you like, from your Skurail account or by emailing [email protected]. There is no cancellation fee and no minimum term.

• Cancellation takes effect at the end of the billing period you are in — the end of the month on a monthly plan, the end of the year on a yearly plan. Until then Skurail keeps working as normal.
• When the period ends you move to the Free plan, unless you also disconnect your store. Your listings and orders are not deleted.
• On the Max plan there is no period fee to stop; cancelling ends the 1% charge from that moment. Orders Skurail has already synced are charged on your final bill.
• Usage charges already incurred — extra orders beyond your plan’s allowance, or the 1% on Max — are still payable on your final bill.

2. 14-day refund on your first payment

If Skurail is not right for you, you can ask for a full refund of the first monthly or yearly fee you pay us, within 14 days of that payment. We refund the plan fee in full and your plan ends straight away. This applies once per business; later renewals and plan changes are not covered, but you can always cancel to stop the next one.

3. Usage-based charges

Charges for orders that Skurail has already processed — the 1% charge on the Max plan, and per-order charges beyond a plan’s allowance — pay for work that has already been done, so they are not refundable once those orders were processed.

The exception is a billing error: if we charged you for an order that should not have been charged (for example a duplicate, a cancelled order, an order placed in your own store, or an order fulfilled by Amazon), or charged the wrong amount, we will correct it and refund the difference.

4. Other cases

• Charged after you cancelled, or charged twice: refunded in full.
• We remove a major feature or stop the service: we refund fees paid in advance for the period after the change, as described in the Terms of Service.
• A serious outage on our side: tell us, and we will look at a credit or a partial refund fairly, case by case.

Changing to a cheaper plan takes effect at the next billing period and does not refund the current one. Changing to a more expensive plan takes effect straight away, and you pay the difference for the rest of the period.

5. How to ask for a refund

Email [email protected] from the address on your Skurail account, and include your store address and the date or invoice number of the payment. We will confirm by email. Approved refunds go back to the card or account you paid with through Stripe, normally arriving within 5 to 10 working days, depending on your bank.

6. Your legal rights

Skurail Cloud is a service for businesses. Nothing in this policy takes away any right you have under the law of England and Wales.

7. Contact

Bek Service Ltd, a company registered in England and Wales, company number 12590587. Registered office: 20-22 Wenlock Road, London N1 7GU, United Kingdom. Email [email protected].