Need help with Notelux? Email us and we will get back to you as soon as we can — usually within a few business days.
BEK SERVICE LTD, 20-22 Wenlock Road, London N1 7GU, United Kingdom
Do I need an account?
No. Notelux has no accounts and no sign-up. Open the app and start writing — your notes are stored locally on your device.
Where are my notes stored? Are they backed up?
All notes, checklists, sketches, voice memos and photos live on your device only; nothing is uploaded to our servers. Because of that, deleting the app deletes its data — export important notes to PDF first, and include the app in your device's own backup (iCloud or Google backup) if you want a safety net.
I forgot the password for a locked note
Note passwords are set and checked on your device. We have no servers, no copy of your password and no way to recover a locked note for you — please keep your password somewhere safe.
How do in-app purchases and refunds work?
Purchases are processed by Apple (App Store) or Google (Google Play), not by us. Refunds therefore go through the store you bought from: Apple users can use reportaproblem.apple.com, Google Play users can use their Play order history.
Why do I see ads, and can I limit personalization?
The free version of Notelux shows ads served by Google AdMob. On iOS, personalized ads only appear if you allow tracking in Apple's App Tracking Transparency prompt; on both platforms you can reset or limit your advertising identifier in your device settings. See our Privacy Policy for details.
Found a bug or have a feature request?
We would love to hear it. Email [email protected] with your device model, OS version and a short description (screenshots help a lot).