Privacy Policy

Effective date:

This policy explains what Glotwise, our add-on for Google Sheets, does with your information. It is written to be read, not to be survived: if a section is missing below, it is because that kind of data is not involved at all.

Who we are

Glotwise is developed and published by BEK Service Ltd, a private limited company registered in England and Wales. BEK Service Ltd is responsible for the app and is the controller of any personal data described in this policy.

What we collect

Glotwise works inside a Google Sheets spreadsheet you open. It can read and change only that spreadsheet, and only while you use it. When you sign in, Google tells us your Google account's email address and a fixed account number; we use the number to keep track of your plan and your monthly allowance, and show the email back to you. When you press Translate, the texts you selected, their target language, your glossary terms and any character limits are sent over an encrypted connection to our service at glotwise.bekservice.uk, which runs on Cloudflare's network. The texts are translated by AI language models, either on our own computers or by an AI provider working for us, and we only use providers whose terms do not let them use your texts to train their models. Your texts and their translations are kept with your account for 24 hours so the add-on can collect them, then deleted; a copy can stay for a short time in the internal records of our processing system, which only we can read and which we use only to run and fix the service. We also keep how many words and languages you used each month and your purchases. We do not read other spreadsheets, your Drive, your Gmail or your contacts, we do not sell any of this, and we do not share it except with the service providers named in this policy (Cloudflare, which runs the service; Stripe, which takes payments; and, where we use one, the AI provider that translates). Glotwise's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Purchases

Glotwise offers a paid plan and word packs. Payment happens on Stripe's own checkout page; Stripe sells them to you as the merchant of record (Stripe Managed Payments) and handles your card details and the sales tax. We never see or store your card number. We receive only your email, what you bought and whether the payment succeeded, so the service can unlock what you paid for.

Keeping your data safe

Your texts travel to our service over an encrypted connection, the service checks your Google sign-in on every request, and one account can never read another account's texts or translations.

Your rights

Under the UK GDPR and similar laws you have the right to access, correct or delete the personal data we hold about you (your email, account number, usage and purchases), and to object to its processing. To have your account and its data deleted, email us from the address you sign in with; we delete it within 30 days, except the purchase records that tax law requires us to keep. Removing the add-on from Google Sheets stops all access to your spreadsheets at once.

Changes to this policy

If this policy changes, the updated version appears on this page with a new effective date.

Contact

Questions about this policy or your data: [email protected]