Support

For help with MnemoTrail, purchases, restoring progress or privacy, email [email protected]. To request cloud-account deletion outside the app, write from your registered email address with the subject MnemoTrail account deletion. You can also delete it directly in Settings by signing in, entering your password and choosing Delete account. Clear local data separately to remove on-device profiles and cards. Account deletion does not cancel a store subscription.

Get in touch

Email us at: [email protected]

How long it takes

We aim to reply within two working days. We are a small team, so occasionally it takes a little longer — but every message is answered.

What to include

Telling us your device, your operating system version, and what you were doing when the problem happened lets us fix it far faster than a description alone.

Your data

We only use your email address to answer you. It is not added to any mailing list. Privacy Policy